CONTACT
Contact Us
Questions about an order, sizing or personalisation? We’re happy to help.
Live chat – fastest
Tap the chat button at the bottom right of any page. Our assistant answers most questions instantly, and you can ask to speak to a member of our team at any time.
info@ourgiftshop.co.uk
We aim to reply within 1 working day.
Before you get in touch
- Delivery: free on every UK order – personalised items are dispatched within 7 days, then delivered in 7–9 days. See Delivery information.
- Returns: personalised items are made to order. See our Returns & Refunds Policy.
- Order problems: please include your order number and, for damage, a photo of the item and packaging.
Our Gift Shop · info@ourgiftshop.co.uk