DELIVERY
Delivery Information
Free delivery on every order – UK and worldwide.
Free delivery
On every order, UK and worldwide – no minimum spend.
Made to order
Personalised items are made specially for you, then dispatched within 7 days.
7–9 day delivery
Once dispatched, delivery usually takes 7–9 days.
How long will my order take?
| Item | Made & dispatched | Delivery | Arrives in about |
|---|---|---|---|
| Personalised items | within 7 days | 7–9 days | 2 weeks |
| Plain collars & accessories | within 5 days | 7–9 days | 12–14 days |
| Pet beds & furniture | within 7–9 days | 7–9 days | 2–2½ weeks |
Times are working estimates from when you place your order. Please allow the full time when ordering for a birthday or other special date.
Christmas orders
For Christmas delivery please order early – we’ll show our last recommended order date on the website and in the top banner from November.
Delivery costs
Delivery is free on every order, in the UK and worldwide – no minimum spend. For orders outside the UK, local import taxes or duties may apply.
Tracking and problems
If your order hasn’t arrived within the times above, or arrives damaged, contact us via the live chat or at info@ourgiftshop.co.uk with your order number and we’ll sort it out. See our Returns & Refunds Policy for details.
Our Gift Shop · Last updated October 2026